The company recognises the importance of protecting personal information, which it may be required to collect from individuals who become associated with its business. The purpose of this Policy is to ensure that any individual who provides information to Trio is protected according to the requirements of the Act.
For the purpose of this Policy, “information” is described as:
“Personal information” means information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.
“Sensitive information” means information or an opinion about an individual’s racial or ethnic origin, political opinions, membership of a political association, religious beliefs, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual practices, criminal record or health information.
The company takes its obligations under the Privacy Act seriously, and as such, will take all reasonable steps in order to comply with the Act and protect the privacy of personal information that it holds.
2. Collection and Use of Information
The company may require the collection of personal information from individuals to enable it to provide suitable Products and Services. The reasons for the collection of personal information include, but are not limited to: Accounts (in the form of Debtors’ and Creditors’ information), the Australian Taxation Office’s requirements, Notification of product upgrades and Distribution of Marketing material.
The company may collect and hold personal information, such as, but not limited to, names of employees and proprietors of organisations, addresses, telephone numbers, facsimile numbers, email addresses, titles and professional affiliations. These details are collected for the purpose of providing technical information and sales services to customers and clients, and the selling and marketing of our products and extended range of services. The company may also use such information to apply customer satisfaction surveys and events such as “loyalty” programs. The company will not disclose this information to any other organisation, nor will it send any information overseas for any purpose whatsoever.
In the event that sensitive information is collected by the company, it will not be used for any purpose without the express permission of the individual. The collection, use and disclosure of information will be in accordance with the company’s Collection Statement (see below).
3. Storage, Access and Retention of Personal Information
All personal information collected by the company will be retained as part of a database, which will be securely monitored and maintained by its staff. The data will not be made available to a third party, unless it is legally required and verified, without the authority of the individual who provided the personal information.
For an individual, the company will make available for inspection all personal information, supplied by that individual, provided reasonable notice is given. If any part of the personal information that an individual inspects is found to be incorrect, then the company will correct that information.
The company will take all reasonable steps to protect the security of the personal information that it holds. This includes appropriate measures to protect electronic materials and materials stored and generated in hard copy.
Where information held by the company is no longer required to be held, and the retention is not required by law, then the company will destroy such personal information by a secure means.
If an individual has any concerns regarding the privacy of personal information, then the individual may make a complaint to the company’s Management who will then endeavour to find a satisfactory resolution.
5. Sources of Information
Where possible, the company will collect the information directly from individuals, customers and clients. In some instances, the company may collect personal information from associated companies or published mediums; in that case, it will endeavour to verify such details with the person concerned.
The company acknowledges that there is no obligation for an individual to provide it with personal information. However, if an individual chooses not to provide the company with personal details, it may not be able to provide the individual with a full range of products and services or reduce the ability of servicing the individual’s organisation direct.
Please visit the following link for further information in relation to privacy: http://www.oaic.gov.au/privacy/about-privacy
In order to comply with the privacy laws, organisations are required to provide specific information to an individual at the time the personal information is collected. As a consequence, the company must take reasonable steps to ensure that the individual is aware of this information, whether or not an individual requests it. The individual must also be told who is collecting the information, the reason for collecting it and how to directly contact the company’s officer responsible for Privacy.
1. The Purpose of the Collection
The company may require the collection of personal information to satisfy the needs of the organisation. The reasons for the collection of the personal information include, but are not limited to: Accounts (in the form of Debtors’ and Creditors’ information), the Australian Taxation Office’s requirements, Notification of product upgrades and Distribution of Marketing material.
The personal information may be required for the purpose of:
1.1 giving you information to which you are entitled as a customer; and
1.2 supplying to you, and administering, the products and services you require.
The company may also collect the information for the provision of marketing, unless a specific request in writing is provided detailing what is not required.
The company may need to give personal information to other organisations to comply with its legal obligations, such as auditors, legal advisers and the Australian Taxation Office (or any other relevant organisations).
2. Disclosure to an Organisation
The company may disclose personal information, for the purposes set out above, to any of its subsidiaries, branches or legally related companies, agents, dealers or contractors.
The company acknowledges that there is no obligation for an individual to provide personal information. However, if an individual chooses not to provide the company with personal details: it may not be able to provide that individual with a full range of services; or it may reduce the company’s ability to service the individual’s organisation directly.
3. Access Rights and Contact Details
The Privacy Act 1988 (amended by the Privacy Amendment (Private Sector) Act 2000) provides the right to access personal information held by the company. If the information is inaccurate, a request can be made to correct it.
Further information can be obtained by contacting:
Mr Robert Billing
Ph: +61 8 8161 3555
Fax: 1300 853 409