Terms and conditions of use

  1. ACCEPTANCE The Standard Conditions of Sale as stated here are an integral part of any quotation and form the basis of any contract or order between TRIO Test & Measurement Pty Ltd (TRIO) and its customer.
  2. VALIDITY Unless otherwise stated, quotations are valid for a period of thirty (30) days from date of issue.
  3. Goods and Services Tax (GST) Unless otherwise stated all prices quoted are exclusive of GST.
  4. CURRENCY EXCHANGE Prices quoted for imported goods are calculated using the exchange rate at the time of the quote. These prices may be adjusted at TRIO’s sole discretion subject to variations in the exchange rate at the time of invoice.
  5. SURVEY FEE* Considerable time can be spent providing a quotation for repair and/or calibration work. A Survey Fee will be charged for this service if the quotation is rejected; or where it is recommended that an instrument is replaced, and the replacement instrument is not purchased from TRIO Test & Measurement.
  6. SUPPLEMENTARY FEE* A Supplementary Fee will be charged for Calibration Work that cannot be completed due to a fault or faults associated with the instrument being calibrated; or for additional work (not included in the original quote) required to be carried out in order to complete the calibration.
  7. FIRM PRICE QUOTE (FOR SERVICE) This price is the expected final charge for performing work outlined under ‘Service Required’, however, should any additional work be required as a result of faults which were not apparent during the initial survey then TRIO Test & Measurement shall stop work and provide a revised quotation. Any work performed up to that stage shall be chargeable.
  8. STANDARD PRICE CALIBRATIONS Standard Calibration includes the required manual adjustments (where procedures are available), Data Reports and Traceable Calibration Certificates where applicable.
  9. NATA ACCREDITED CALIBRATIONS NATA accredited calibrations are available on selected products and will be issued inclusive of a NATA endorsed report (See also section 11)
  10. OBSOLETE PRODUCTS Products deemed obsolete by the original manufacturer may not be repairable due to the availability of parts. In such cases where the repair cannot be completed the repair charges may be limited to the Survey Fee.
  11. SUBCONTRACTING TRIO Test & Measurement may at its discretion use appropriately certified calibration houses or alternate repair centres to calibrate and/or repair test instruments which are either outside its present capability or to meet the customer’s special requirements. The service provided by the subcontractor, in relation to that service, shall discharge the obligations of TRIO to the customer under this agreement. NATA Calibration – will be subcontracted to accredited labs which have been assessed by TRIO as suitable to carry out those tests.
  12. PRIORITY TURN AROUND Priority turn around calibration services are available but must be confirmed prior to TRIO accepting the job. Extra costs may apply to such work.
  13. RENTAL a. AVAILABILITY At the time of accepting Rental Agreements, the availability of the required equipment should be confirmed. TRIO suggests that you confirm availability at the time of ordering and book verbally with a Purchase Order (P.O.) number. A securing credit card will be required prior to shipment. b. DAMAGE If the rented item(s) are not returned in the same condition as despatched, TRIO will charge for damages. Charges will be applied to the secured credit card. This also applies to any accessories such as manuals, instruction guides, cables, chargers etc. c. ORDERING Upon receipt of the completed and signed proposal acceptance, TRIO will deem the quotation accepted. Should your company’s ordering process require a purchase order or multiple purchase order numbers, please attach a copy/copies with the proposal acceptance. d. LATE RETURN If rented goods are not returned on or before the agreed date and no agreement has been made to extend a rental agreement then TRIO will charge the daily rental rate from the due date until the goods are returned.
  14. WARRANTY The manufacturer’s warranty applies to all goods sold (unless otherwise stated is 12 Months). Accessories carry a 6 Month warranty unless otherwise stated. Ex-Demo and Aged** equipment carries a 3 Month warranty unless otherwise stated. TRIO warranties repair work for 90 days from date of shipment. This warranty only covers parts and labour for the specific repair. It does not apply to unrelated failures in the equipment. TRIO does not extend a service warranty for calibrations nor repairs on obsolete products as defined by the manufacturer. (See also our Warranty Against Defects)
  15. DELIVERY CHARGES Unless otherwise stated, prices quoted exclude delivery charges; freight charged per delivery is at the current minimum rate. Where a customer requests alternative shipping methods and/or packing, shipping charges may be added to the invoice.
  16. FREIGHT & INSURANCE All goods shipped by TRIO on behalf of the customer remain the responsibility of the customer. TRIO accepts no liability whatsoever for loss or damage of those goods unless otherwise agreed by TRIO in writing prior to shipment. Insurance is not included as part of any shipping costs. If required, insurance will be the responsibility of the customer or may be quoted and added to the freight charge.
  17. TERMS OF PAYMENT a. Account customers: Nett Cash thirty (30) days from the end of Invoicing Month. b. Non-account customers: A 25% deposit is required for goods not held in stock, prior to TRIO ordering from the supplier. Payment in full is required prior to the shipment of goods. (See also our Payment Policy for NON-STOCKED GOODS) c. Credit Card payments attract a surcharge* (Visa, MasterCard and American Express).
  18. PROPERTY OWNERSHIP Notwithstanding anything herein stated or implied, any goods or parts supplied in providing sales and service remain the property of TRIO until payment for those goods, services and/or parts has been received in full.
  19. AUSTRALIAN GOVERNMENT ORDERS/QUOTES TRIO agrees to accept the Commonwealth General Purchase Order Conditions (GPOC) in relation to: the quoting of products and services to, and the processing of orders from, Australian Government Departments.
  20. GENERAL In the event that the supply of goods or services pursuant to this Agreement is a supply of goods or services to a Consumer as defined in the Trade Practices Act of 1974, as amended (`The Act'), nothing contained in this Agreement excludes, restricts or modifies any condition, warranty, right or remedy which pursuant to the Act applies to this Agreement or/is conferred upon the customer provided that, to the extent that the Act permits TRIO to limit its liability for a breach of a condition or warranty implied by the Act then TRIO’s liability for such a breach shall be limited to (i) in the case of goods supplied pursuant to this Agreement, the payment of the cost for replacing the goods or of acquiring equivalent goods; and (ii) in the case of services supplied pursuant to this Agreement, the payment of the cost of having the services supplied again.
  21. REFUND & EXCHANGE POLICY & RETURN TIMEFRAMES Goods returned for credit will only be accepted subject to TRIO’s prior agreement with all freight charges prepaid by the customer Returned goods (if accepted) are subject to a re-stocking fee of twenty percent (20%) of the invoice price. Returns will only be accepted (if accepted) in 14 days from date of invoice. Exchange of goods may be accepted if item is in the original packaging and not marked and still in a saleable and as new condition. All refunds or exchanges will be at TRIO’s discretion.
  22. PRICING – SUBJECT TO CHANGE All published prices are subject to change without notice. Prices published on TRIO’s online sites supersede all other published pricing. Pricing variations may occur for many reasons including increased pricing from suppliers. TRIO also acknowledges that errors occur due to misprints, grammatical and administrative errors, it reserves the right to correct these as necessary.
*Actual value of this fee will be included with each quotation

Privacy Policy   

1.      Introduction

The Privacy Act (the "Act") provides provision for ten National Privacy Principles  (Schedule 3) which apply to a Small Business such as TRIO Test & Measurement Pty Ltd (the company).

The company recognises the importance of protecting personal information, which it may be required to collect from individuals who become associated with its business.  The purpose of this Policy is to ensure that any individual who provides information to Trio is protected according to the requirements of the Act.

For the purpose of this Policy, “information” is described as:

Personal informationmeans information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.

 “Sensitive information” means information or an opinion about an individual’s racial or ethnic origin, political opinions, membership of a political association, religious beliefs, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual practices, criminal record or health information.

The company takes its obligations under the Privacy Act seriously, and as such, will take all reasonable steps in order to comply with the Act and protect the privacy of personal information that it holds.


2.      Collection and Use of Information

The company may require the collection of personal information from individuals to enable it to provide suitable Products and Services.  The reasons for the collection of personal information include, but are not limited to: Accounts (in the form of Debtors’ and Creditors’ information), the Australian Taxation Office’s requirements, Notification of product upgrades and Distribution of Marketing material.

The company may collect and hold personal information, such as, but not limited to, names of employees and proprietors of organisations, addresses, telephone numbers, facsimile numbers, email addresses, titles and professional affiliations.  These details are collected for the purpose of providing technical information and sales services to customers and clients, and the selling and marketing of our products and extended range of services.  The company may also use such information to apply customer satisfaction surveys and events such as “loyalty” programs.  The company will not disclose this information to any other organisation, nor will it send any information overseas for any purpose whatsoever. 

In the event that sensitive information is collected by the company, it will not be used for any purpose without the express permission of the individual.  The collection, use and disclosure of information will be in accordance with the company’s Collection Statement (see below).

3.      Storage, Access and Retention of Personal Information

All personal information collected by the company will be retained as part of a database, which will be securely monitored and maintained by its staff.  The data will not be made available to a third party, unless it is legally required and verified, without the authority of the individual who provided the personal information.

For an individual, the company will make available for inspection all personal information, supplied by that individual, provided reasonable notice is given.  If any part of the personal information that an individual inspects is found to be incorrect, then the company will correct that information.

The company will take all reasonable steps to protect the security of the personal information that it holds.  This includes appropriate measures to protect electronic materials and materials stored and generated in hard copy.

Where information held by the company is no longer required to be held, and the retention is not required by law, then the company will destroy such personal information by a secure means.


4.      Complaints

If an individual has any concerns regarding the privacy of personal information, then the individual may make a complaint to the company’s Management who will then endeavour to find a satisfactory resolution.


5.      Sources of Information

Where possible, the company will collect the information directly from individuals, customers and clients.  In some instances, the company may collect personal information from associated companies or published mediums; in that case, it will endeavour to verify such details with the person concerned.

The company acknowledges that there is no obligation for an individual to provide it with personal information.  However, if an individual chooses not to provide the company with personal details, it may not be able to provide the individual with a full range of products and services or reduce the ability of servicing the individual’s organisation direct.

Please visit the following link for further information in relation to privacy: http://www.oaic.gov.au/privacy/about-privacy




Collection Statement

In order to comply with the privacy laws, organisations are required to provide specific information to an individual at the time the personal information is collected.  As a consequence, the company must take reasonable steps to ensure that the individual is aware of this information, whether or not an individual requests it. The individual must also be told who is collecting the information, the reason for collecting it and how to directly contact the company’s officer responsible for Privacy.

1.      The Purpose of the Collection

The company may require the collection of personal information to satisfy the needs of the organisation.   The reasons for the collection of the personal information include, but are not limited to: Accounts (in the form of Debtors’ and Creditors’ information), the Australian Taxation Office’s requirements, Notification of product upgrades and Distribution of Marketing material.

The personal information may be required for the purpose of:

1.1      giving you information to which you are entitled as a customer; and

1.2      supplying to you, and administering, the products and services you require.

The company may also collect the information for the provision of marketing, unless a specific request in writing is provided detailing what is not required.

The company may need to give personal information to other organisations to comply with its legal obligations, such as auditors, legal advisers and the Australian Taxation Office (or any other relevant organisations).


2.      Disclosure to an Organisation

The company may disclose personal information, for the purposes set out above, to any of its subsidiaries, branches or legally related companies, agents, dealers or contractors.

The company acknowledges that there is no obligation for an individual to provide personal information.  However, if an individual chooses not to provide the company with personal details: it may not be able to provide that individual with a full range of services; or it may reduce the company’s ability to service the individual’s organisation directly.


3.      Access Rights and Contact Details

The Privacy Act 1988 (amended by the Privacy Amendment (Private Sector) Act 2000) provides the right to access personal information held by the company.  If the information is inaccurate, a request can be made to correct it.


Further information can be obtained by contacting:

Mr Robert Billing



Ph: +61 8 8161 3555

Fax: 1300 853 409

email: rob.billing@triotest.com.au